An organization works better if everyone is cooperating. He goes into the Emotional Bank Account. Trust comes from past positive actions. Win/Win comes from building trust. He compares this to compromise. Compromise comes from Loose/Win and Win/Loose scenarios.
He talks about the Win/Win Agreement. These agreements have to have 5 explicit elements:
1) Desired results
2) Guidelines
3) Resources
4) Accountability
5) Consequences
With this habit, he shifts from personal stuff to human interaction.
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5 years ago
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